FAQs & Terms
Ordering
1. What forms of payment do we accept?
Visa, MasterCard, Amex and PayPal. If you are a YMCA, Government Agency, High School or College you may use a Purchase Order. Please let us know in the Comments/Requests field of the order form if this is the case.
2. What is the minimum number of swim caps I can order?
The standard minimum order quantity for custom latex, super soft silicone, dome pro and fastskin dome caps is 25. The standard minimum for classic silicone and wrinkle free silicone is 12. It is possible to order few caps. Please Contact Us for a quote.
3. Do you allow changes to an order?
No, sorry. Due to how quickly an order goes into production, caps cannot be changed once a proof has been approved.
4. Can I add different designs to the same order?
No. A different design is a separate order. However, for regular latex and silicone caps you can order a single design on both types of swim cap, and receive higher quantity pricing.
5. Can I cancel my order?
No, sorry. Cancellations cannot be made due to how quickly production begins. Once a proof has been approved and payment has been made, an order cannot be cancelled.
6. Do you allow exchanges or returns?
All customized merchandise may not be returned for any reason unless defective.
7. Can I apply a coupon code to bulk caps orders or after an order/quote has been received?
No, sorry. Coupon codes can only be applied to our regular quantities. Coupon codes cannot be applied to plain/blank caps, bulk cap orders (triathlon caps), after a quote has been requested or after an order has been placed.
8. Can you make a specific color cap special for me that is not listed on your website?
Yes. Custom colored super soft silicone, classic silicone, wrinkle free, dome pro and fastskin dome caps can be made. Exceptions do apply. Please Contact Us to inquire.
Artwork
1. What art do you accept?
We take PDFs, JPEGs, and Vector files.
2. Will a photograph print clearly on a cap?
For standard screen printing a photo cannot be printed. We have developed other means of printing which do make this possible. The process is expensive however. Please Contact Us if you are interested.
3. Can you help with my art?
Yes, absolutely. We will review all work submitted for printing. If necessary, changes will be recommended. If you are not sure if your artwork is good enough please contact us to check.
4. Do you charge for changes to artwork?
No, we do not charge if the art is submitted in one of our accepted formats. However, if artwork is submitted and many changes need to be made the order must be paid for prior to any design work. All design work is free of charge once we have received payment for your order. You can make as many changes as you would like prior to your proof approval, as long as you you have paid for your order beforehand. The designers that make the changes are paid by the job, not by the hour.
5. Do you do custom design work?
Yes, we do custom design work for a flat fee of $30. All custom design work must be paid for upfront with your order beforehand. The designers that do the custom work are paid by the job, not by the hour.
6. Can we put one logo on one side and a second logo on the other?
Yes. The cost to put another logo on the second side is a one time charge of $28 per screen per color.
7. Can you print my artwork in a specific color?
Yes we can. However, colors look different from one computer screen to another so there is no way of us knowing what color(s) your artwork is without a specific Pantone/PMS color number. For a list of Pantone/PMS colors please Click Here and let us know which color numbers you wish to have your artwork printed in.
Please note that very rarely ink cannot be mixed to match an exact Pantone/PMS color. If this is the case we will contact you to see if you would like to proceed with your order. If you do not wish to proceed, a full refund will be given.
Printing
1. How many colors can you print?
For standard screen printing the maximum number of colors is 5. Please contact us if you need more that 5 colors printed on your caps.
2. Will my print colors appear on my cap as they do on my proof?
Yes. However we recommend when ordering you use specific PMS/Pantone #s for your print colors so that there is no confusion later.
Colors look different from one computer screen to another, so there is no way of us knowing what color(s) your artwork is without a specific Pantone/PMS color number.
For a list of Pantone/PMS colors please Click Here and let us know which color numbers you wish to have your artwork printed in.
3. Can you print on the sides, top, front and back of your swimming caps?
Yes. On wrinkle free, dome skull, dome pro, and fastskin dome caps front/back printing can be done for an additional $0.85 per cap per color. On wrinkle free, dome pro and fastskin dome caps top printing can be done for an additional $2 per cap per color.
Shipping
1. How do you ship?
We use UPS, Fed Ex and DHL. Shipping is included in the cap price.
2. What is the delivery time?
If design changes are needed, due dates may have to be moved.
If there are questions or concerns with your order we will be contacting you via e-mail. Please respond promptly, since this could cause a delay in your order. In the case you do not respond, production of your order will not begin until we have heard from you.
3. Are rush orders possible? All of our orders are rushed however it may be possible to get your caps even quicker. If a rush order can be done, the standard rush fee is $60. Please note that at certain times of the year the rush fee may be higher due to demand.
Helpful Hints
1. What is the least expensive custom swim cap?
Latex swim cap with a 1-color print.
Pricing is based on.
Cap type
Number of colors to be printed
Quantity of your order
To keep costs down.
Order large quantities
Order latex rather than silicone
Print fewer colors
Everyday Questions
1. What are your hours of operation?
Our hours are Monday-Friday 9 am to 5 pm EST
2. What guarantee do you offer?
Your caps will be free of material flaw, or we will exchange your caps for new ones or issue a refund.
If a return/replacement is in order, the claim must be settled within 30 days of the initial complaint or no return/replacement will be granted.
If a refund is in order, you will need to contact us within 24 hours of receiving your swim caps.
Light and florescent colored latex/silicone can be discolored due to high copper (and chlorine) levels present in pool water and hair products.
Refunds or returns are not given for damage or discoloration due to high chlorine and/or copper levels.
Our caps are treated with powder. If you need your caps to not be treated with powder we must be told before the order is placed. Refunds and replacements will not be given for powdered caps unless we were notified prior to you placing the order.
3. What types of swim caps do you sell?
We sell Latex, silicone, wrinkle free, dome skull, dome pro and fast skin dome swim caps.
Ordering Terms
By ordering through SimplySwimCaps.com you understand and agree to abide by the terms and conditions detailed within it.
The Buyer shall indemnify and hold harmless the Producer from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against the Producer on grounds alleging that the said printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal rights, except to the extent that the Producer has contributed to the matter. The Buyer agrees to, at the Buyers own expense, promptly defend and continue defense of any such claim, demand action or proceeding that may be brought against the Producer, provided that the Producer shall promptly notify the Buyer with respect thereto, and provided further that the Producer shall give to the Buyer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
Cancellation Policy
All orders are final. Orders may not be canceled, altered or suspended.
We reserve the right to cancel any order that we deem is an invasion of privacy, is degrading, unlawful, profane, obscene or pornographic, or tends to ridicule or embarrass.
Returns and Refunds
Your caps will be free of material flaw, or we will exchange your caps for new ones or issue a refund.
If a return/replacement is in order, the claim must be settled within 30 days of the initial complaint or no return/replacement will be granted.
If a refund is in order, you will need to contact us within 24 hours of receiving your swim caps.
Light and florescent colored latex/silicone can be discolored due to high copper (and chlorine) levels present in pool water and hair products.
Refunds or returns are not given for damage or discoloration due to high chlorine and/or copper levels.
Shipping Terms
We are not responsible for delays in delivery by FedEx, UPS or DHL for their reasons (inclement weather, customs inspections etc.). Refunds will not be offered if the courier does not meet their delivery responsibilities.
We are not responsible for courier broker charges or delays as a result of customs for cross border shipments.
We are not responsible for customs and duty charges applied by your government when the products enter your country.
Privacy Policy
Simply Swim Caps recognizes that you have a right to privacy, and we will not give or sell anyone specific information about you or any orders you have placed except that:
(I) Simply Swim Caps may share information about you or an order that you have placed with a relevant Institution in order to allow such Institution to review the use of the Licensed Marks as necessary;
(II) Simply Swim Caps may share information about you with its marketing partners or Social Media sites for purposes of marketing Simply Swim Caps.